Peakz Padel is growing fast. While most padel clubs are happy if their POS system runs smoothly at a single location, Peakz has to make sure that staff at almost 25 (!) locations across the country can answer the same questions:

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• What did we sell today?
• Is the VAT correct?
• Who actually has access to which POS register?

With Twelve’s POS register and management and insight environment, Peakz now has that overview, at every location and from one central point.

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From a single padel court to a growing chain

At Peakz Padel, everything revolves around sport, atmosphere and ease. At the Vechtsebanen location in Utrecht, for example, thirteen padel courts and a lively bar and restaurant come together in a place where beginners and experienced players alike feel at home.
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Vechtsebanen is now one of 25 locations using a Twelve POS register. Peakz regularly opens new locations, including one in Assen, where Twelve’s POS hardware has now been fully set up and is live.

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Every new location has to offer the same fast, easy-to-use service as the last, with changing teams who often have little to no POS experience.

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On the floor, speed is what counts: taking orders, taking payment, moving on. But once you grow from one location to dozens, the question shifts. Peakz’s head office doesn’t want to have to call each location to find out what’s going on.

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They want to see in a single overview what every POS register at every location has processed, how much of that is VAT, and which products are doing well.

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On top of that comes a question that matters more and more for a growing chain: who is allowed to do what?

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With multiple locations and teams, it’s important for Peakz to control exactly who has access to which POS register or which functions, not least with internal control and audits in mind.

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A POS register and a management environment that grow with it

For day-to-day operations on the courts and behind the bar, Peakz uses Twelve’s POS register: a clear interface that lets new staff, even without experience, take orders quickly.

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Behind the scenes sits the management and insight environment, which brings all locations together in one overview. In it, Peakz can break reports down by POS register, by product and by VAT rate, and export them for the accounts.

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That means nobody at head office has to phone each location to find out how business is going.

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To onboard new locations such as Assen, Twelve uses a fixed, repeatable set-up: the same hardware and the same structure, quick to deliver for each location. For Peakz, that makes expanding a matter of repeating, not starting over.

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Peakz can now scale up faster, with full accountability

Thanks to Twelve’s POS system, every team member can work quickly and efficiently, whatever their experience.

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Products are easy to adjust in the management and insight environment, orders are processed at lightning speed and card payments run smoothly thanks to the integrated card terminal.

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Peakz Padel can also onboard new locations easily, without each one becoming a project of its own where everything has to be worked out from scratch.

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Head office has real-time insight into revenue, VAT and products sold per POS register and per location, instead of separate reports that have to be pieced together by hand afterwards.

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And with clear user permissions, Peakz knows exactly who has access to what, which makes it easier to account for things when needed. That way, Peakz Padel can keep growing to more locations without losing overview or control.

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Interested in Twelve’s POS and payment systems? Schedule a meeting with us for a free demo.