De Watertoren | Twelve

customer

PRODUCTS

Grillroom-Cafetaria De Watertoren chooses Twelve for ordering and payments

More than forty years in hospitality as “the shoarmalogist”

In the middle of Nijverdal you’ll find Grillroom-Cafetaria De Watertoren, named after the water tower nearby. Owner Sabit Figengül has been in hospitality for more than forty years and is a familiar face in Nijverdal and the surrounding area as “the shoarmalogist”.

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The menu has the classics of a good snack bar: chips, krokets and frikandellen, complemented by shawarma, doner and dishes from the grill. Guests can eat in or take their order away.

Everyone at the POS register needs to ring up orders quickly and without mistakes

Sabit was looking for a POS register that was easy to understand, not just for himself but for his staff too. Especially in a business with a lot of different dishes and extras, such as a choice of sauces with the chips, everyone at the POS register needs to be able to ring up orders quickly without making errors.

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Sabit: “I’ve been in hospitality for more than forty years, and I’m fairly well known here in Nijverdal and the surrounding area as the shoarmalogist. I was looking for a POS register that was easy to understand, and that my staff could work with too.”

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Different modules to handle orders even faster

Sabit uses Twelve’s POS register with a card terminal that is linked directly to it. When Sabit taps the card payment button on the POS register, the amount appears on the card terminal automatically. No separate steps, and no risk of the amounts not matching.

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He also uses the extras module to handle add-ons quickly. If a guest asks for chips with a different sauce than the standard one, for example curry instead of ketchup, it’s sorted in a few taps.

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Recently, De Watertoren expanded further with a new card terminal (A77), and moved the maintenance and support for it entirely over to Twelve. That means Sabit can now go to the same partner for both his POS register and his card terminal.

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One point of contact for POS register, card payments and support

Sabit is pleased with how Twelve responds when something goes wrong: he calls with a problem, and it’s picked up straight away. That service is an important reason why he recommends Twelve to other hospitality owners.

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He does stress, however, that a system only works as well as the briefing you give it: being clear about what you need leads to the best result.

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With the new card terminal and the support taken over by Twelve, Sabit now has one point of contact for ordering, payments and support, instead of several parties.

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Interested in Twelve’s POS and payment systems too? Schedule a meeting with us for a free demo.

“I’d definitely recommend Twelve to fellow hospitality owners. It’s an easy system, and they always think along with you.”

Sabit Figengül

Owner, Grillroom-Cafeteria De Watertoren

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