Rockcafé Taste: a tribute to Rory Gallagher
Rockcafé Taste is a classic Dutch brown café and events pub on Lievelderstraat in Groenlo, run by Marion van Wijk and her husband. The café is dedicated to Rory Gallagher and named after Taste, his first band, with which he found success on a large scale. The programme includes live rock music, acoustic gigs, KUDO nights (Kom Uit De Oefenruimte, or “out of the rehearsal room”), pub quizzes and private parties. Groups can book a package, from tapas to a full buffet.
From pub quiz to tapas, with different hands behind the bar every time
A café with so many different evenings asks a lot of a POS register. One night is all about beer on tap, the next is a pub quiz with snacks, or a group with a pre-selected package. At the same time, the people behind the bar keep changing. Friends and other acquaintances of Marion regularly offer to come and help out in the evenings, which means the POS register has to be quick to explain.
Not everyone is equally comfortable with digital systems. Marion’s husband will happily admit he’s hopeless with anything digital. So a new system didn’t just need to handle all the different product ranges, it above all had to be instantly understandable for everyone.
Together with another local hospitality business, they chose Twelve
Marion and her husband took their time over the decision. Three or four providers came by the café to show their systems. In the meantime, they talked a lot with a friendly hospitality business nearby, which was also looking for a new POS register. In the end, both chose Twelve.
At Twelve, getting to know the system happens at your own pace. A POS expert visits you on location, or shows the system online if that suits you better. Over a cup of coffee, they calmly walk you through everything the POS register can do. Meanwhile, you try things out yourself and ask the questions that matter for your business. That way, you find out for yourself whether the POS register fits your venue.
The POS register is both easy to use and easy to explain
Rockcafé Taste works with one Twelve POS register on the bar. Marion set up the layout herself, to match the way the café works. The best sellers are on the first screen. Hot drinks, soft drinks, the kitchen and the packages for groups and pub quizzes each have their own place. That way nobody has to search, even on a busy night.
If something does go wrong, Twelve is easy to reach. Support can log in remotely, so a question or fault is usually solved straight away, without anyone having to visit.
Since the switch, anyone who comes to help is behind the POS register within moments. According to Marion, explaining it is super quick. That brings peace of mind: the café can keep counting on the people who want to help, without every evening starting with a long briefing. And if a question does come up, it’s usually solved within a short time.
The nicest compliment may well come from Marion’s husband. Even though he has little time for digital systems, he still says he’s glad they chose Twelve.
Interested in Twelve’s POS and payment systems too? Schedule a meeting with us for a free demo.
